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Software & Technical
Queries related to our Trading or Back Office software
How to use your software
I am new to trading and I don’t know how to use the software. Our trading software is designed and developed in such a way that a new trader and computer user can also use it with ease. To understand the working of our software, you can watch the training videos available here. If you still face any issue after watching the video, our support team will be happy to assist you with a live demo. You can con
How to get my bills/contract notes? Whenever the client makes a purchase or sale, a separate contract note is sent to their registered email id after the end of trading day. It’s suggested that you check your inbox for the contract note which is required. If you are not able to find any specific bill, please contact our customer care team here.
I received multiple emails
I have received a lot of emails, how do I recognize the TradingBells’ log-in id and password? Please refer to the emails from firstname.lastname@example.org sent to your registered email ID. Your TradingBells Client ID would look like ‘TBXXXXX’ which will be mentioned on most of the emails you receive. Once you get the client ID, your password will be sent via SMS from “IM-SWASTI” and a separate email from “email@example.com” within 24-48 hours. If you do not receive the SMS or th
Did not receive the log-in credentials
I didn’t receive my log-in credentials, what should I do? Once the KYC procedure is done, TradingBells sends a welcome e-mail with account log-in information. Please check if you have received any email from firstname.lastname@example.org. If you still don’t find any mail in your inbox, please check your spam folder as well, sometimes our email may land in other folders. If you are still unable to find your login credentials, please do contact our customer care team here.